DIRECTOR, RISK MANAGEMENT (GENERAL LIABILITY CLAIMS ADMINISTRATION)

Job Title

Directs and manages the performance of one of the following functions within Risk Management : Workers' Compensation Claims Administration; General Liability Claims Administration; Investigations; and Risk Financing

Examples Of Duties

Develops, establishes, and directs a function within Risk Management; Directs and oversees operational audits in assigned area; Establishes departmental policies, procedures, and guidelines for assigned area; Develops and delivers quality projects from inception to close-out, on time, and within scope and budget; Partners and communicates with other departments to administer programs and achieve agency goals; Investigates, adjusts, and settles claims in collaboration with affected Division staff and Counsel; Analyzes trends and develops programs and other measures to reduce costly claims; Represents Metro before regulatory agencies; Provides briefings to the Board of Directors and Executive Staff; Coordinates and facilitates meetings; Participates in various internal decision-making groups; Develops, oversees, monitors and adheres to department / unit budget, goals, and schedules which comply with agency-wide fiscal responsibility; Negotiates contracts, serves as contract manager and liaison, and monitors contractors' performance to ensure compliance with contract terms and conditions of the contracts, including achievement of DBE / SBE contractual goals; Supervises, guides, and motivates assigned staff; Implements of staff development programs to ensure employees' training goals are met; Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

Minimum Qualifications

A combination of education and / or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes : Education : Bachelor's Degree in Business Administration or a related field; Experience : Five years of relevant management-level experience overseeing one or more risk management function such as workers' compensation administration, risk financing, actuarial analysis, and / or investigations programs; some positions in this class may require specialized experience in area of assignment; Certifications / Licenses / Special Requirements : A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

• Experience managing a large general liability program for a public entity
• Experience managing claims staff, including oversight of TPA claims services and performance
• Experience managing litigation, including the management and oversight of an extensive defense panel
• Experience managing highly sensitive cases that require reporting to CEO and elected officials
• Experience reporting to and working with excess liability carriers

Essential Knowledge

Skill In

Ability To

Special Conditions

Working Conditions

Physical Effort Required

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro's Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure : Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure : To apply, visit Metro's website at www.metro.net and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro locations :

Telephone : (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5 : 00 p.m. on the closing date. Late applications will not be considered. Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.