Manager, Clinical Outcomes and Compliance

Manager, Clinical Outcomes And Compliance

The Manager, Clinical Outcomes and Compliance is responsible for all aspects of clinical performance, training, continuing education, quality assurance / improvement and compliance for the division across locations within the company's service area. Additional responsibilities include : oversight / optimization of a team of Field Training Officers; coordination, delivery and recordkeeping of initial and continuing education EMS and critical care level courses; responsible for each new hire orientation experience; represent division on all clinical quality committees at Valley Health and state / local EMS council and committees; development and maintenance of Total Quality Management dashboard; proactively searches for clinical, operational and financial risk and develops / executes plans to minimize that risk; ensures optimized reimbursement and compliance of outsourced billing department through regular audits and oversight of a transport billing specialist; ensure division is compliant with all governing bodies including multiple state Office of EMS requirements; ensures clinical and operational equipment has regular preventative maintenance and updates as needed; manages electronic patient care reporting software; guides division on policies through compliance with OEMS, CAMTS / CAAS (as appropriate); writes and edits clinical protocols in collaboration with Medical Director; provides regular report-outs during staff / leadership and OMD meetings; occasionally works alongside frontline staff providing patient care and evaluating performance during transport.

Education :

Associates degree in Business, Healthcare Administration or related field required

Bachelor's degree in Business, Healthcare Administration or related field preferred

Experience :

(1) year of EMS instructor experience required

Writing and administering clinical and EMS related competency programs required

(2) years of non-emergency medical transport and 1 year of critical care transport, ground or air, preferred

EMS program accreditation and all aspects of administering an initial EMS certification course preferred

Ambulance billing / coding experience preferred

Certification & Licensure :

National Registry Paramedic required

FP-C, CCP-C or CCEMT-P preferred

NAEMSE I and II preferred

3 or more of the following or other approved instructor certifications within six months of hire required :

ACLS, PALS, ITLS, AMLS, or EVOC

Must have, or be able to have, and maintain EMS Certification in the state where the site is located, with the ability to receive and maintain a second state advanced certification from the adjoining state within 90 days from the date of hire.

Qualifications :

Development of a working relationship as an instructor with the state EMS education agencies in Virginia, West Virginia, and Maryland within six months from the date of hire required.

Ability to write, administer, and teach state approved programs for initial and continuing education hours for advanced and basic EMT certifications in Virginia, West Virginia, and Maryland.

Computer word processing, data management and spreadsheet skills required.

Must maintain a good driving record that is acceptable with the company's insurance carrier.

Ability to manage electronic patient care reporting software.

Physical Demands : 3 A Administration

FLSA Classification :

Exempt

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include :

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U : An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.