Front Office Coordinator

Job Description

Job Description

The Hearing Care Clinic a well-established medical practice, is seeking a personable and resourceful Front Office Coordinator to support the seamless functioning of front-end operations. This role is ideal for someone who enjoys being the welcoming face of a clinic, thrives on organization, and is motivated to contribute to a positive patient experience.

Position Overview

As the Front Office Coordinator , you will create a welcoming environment, manage appointments, maintain patient records, provide administrative support, and ensure accurate handling of patient payments and insurance claims.

Key Responsibilities

• Patient Reception : Warmly greet patients and serve as the first point of contact in a professional, friendly manner.
• Appointment Scheduling : Manage bookings, cancellations, and rescheduling to maintain an efficient daily schedule.
• Communication : Respond to patient inquiries in person and over the phone, ensuring clear, supportive, and professional communication.
• Documentation : Accurately maintain patient records and uphold confidentiality in line with healthcare regulations.
• Office Organization : Keep the front office tidy and organized, contributing to a pleasant atmosphere for patients.
• Administrative Support : Assist providers with tasks such as filing, data entry, and supply management.
• Billing & Insurance Processing : Manage Explanation of Benefits (EOB) follow-ups, submit information to insurance carriers, and collect / record patient payments.

Requirements

Benefits