Assistant Director, Small Commercial Underwriting

Assistant Director To Support Small Commercial Underwriting

The USRM Underwriting Execution Strategy team is hiring an Assistant Director to support Small Commercial Underwriting. This individual will work collaboratively with underwriting, field leaders, product strategy and technology to lead projects of varying size and scope that drive quality, profitability and improve operational efficiency through underwriting training and knowledge management strategies.

We seek an individual with the desire to work in a collaborative, high-performance, and high-visibility culture, capable of working cross-functionally throughout the organization. This role will require broad strategic thinking, project management experience, the ability to enable strategic discussions with USRM leadership and preparing and presenting deliverables to executive leadership.

If this person lives within 50 miles of a USRM Hub Office (Boston, Columbus, Seattle, Plano, Portsmouth) they will be required to be in the office 2x a week.

• Identifies and prioritizes complex trends and issues across learning, training, knowledge management, communication, and deployment needs.
• Oversees prioritization and capacity of Small Commercial underwriting needs across KDS resources and broader deployment impacts.
• Transforms knowledge management to evolve underwriting tools and automated decision making.
• Partnering with KDS, revamp communication forums to drive transparency and constant feedback loops with all stakeholders.
• Collaborates with Small Commercial leadership, Underwriting Operations Consultants, UES, Product, and Compliance teams to review and refine underwriting appetite, guidelines, and system functionality, providing strategic recommendations that influence company-wide underwriting policies and practices.
• Reviews and provides feedback on knowledge and training materials and sessions, actively sharing expertise with internal teams and mentoring less experienced colleagues.
• Manages multiple projects of moderate to high complexity, leading work streams and coordinating cross-functional efforts to meet strategic goals and respond promptly to field escalations and emerging business needs.
• Project Management Professional (PMP) certification or equivalent is highly desirable.
• Strong understanding of project management methodologies (Agile, Waterfall, etc.) and tools (e.g., JIRA, Microsoft Project).
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage multiple priorities and projects in a fast-paced environment.
• Strong analytical and problem-solving skills with a focus on delivering results.
• Experience with change management and stakeholder engagement strategies.
• Bachelor's degree in business, economics, or other quantitative field
• Minimum 6 years, typically 8 years or more of relevant work experience
• Master's degree beneficial
• Proficient in Excel, PowerPoint
• Must have good planning, organizational, analytical, decision making and communication skills
• Experience managing projects preferred