Senior Technical Support Engineer

This range is provided by LaundryLux. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$85,000.00 / yr - $110,000.00 / yr

Additional compensation types

Annual Bonus

Overview

The Senior Technical Support Engineer provides day-to-day Tier 2 & Tier 3 technical support with opportunities to lead and contribute to internal IT projects and companywide implementations. You will be responsible for resolving technical issues, supporting infrastructure, improving business processes, and ensuring smooth deployment of systems across teams. This is an ideal role for someone who thrives in a hands-on, fast-paced environment and is looking to grow their skills across support, networking, server management, and project execution.

What you will do

• Monitor and resolve IT helpdesk tickets for hardware, software, and user issues.
• Perform installation, configuration, and troubleshooting of devices, software, and networking equipment.
• Manage user onboarding and offboarding (Active Directory / Azure / O365, etc).
• Support printers, monitors, docking stations, IP phones, mobile devices, and remote connectivity tools.
• Maintain antivirus protection, inventory systems, and enforce IT policies.
• Administer and maintain physical and virtual servers (VMware), including backups and recovery planning.
• Handle advanced troubleshooting and resolve escalated technical issues.

Project Implementation & Process Improvement

Infrastructure & Systems Management

What you should have

Technical Skills & Tools

Education and Experience

Seniority level

Employment type

Job function

Industries

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