Client Services Manager II

Join Our Team

We are looking for great people to join our team- just like you! Our associates have a lot in common. They have great interpersonal skills, enjoy working independently, are self-motivated, and have a relentless drive. Did we mention that while they are working hard, they also like to have fun? We offer flexible hours, competitive pay, and great benefits for both full and part-time associates. If this sounds like a good fit for you, come join our team! As an Anderson Merchandisers Associate, you may be eligible for these benefits :

Flexible work schedules

401(k) retirement plan

Health Insurance including Dental and Vision

Telehealth

Health Savings Account

Accident Insurance

Critical Illness Insurance

Life Insurance

Long Term Care

Short Term Disability

Long Term Disability

Associate Assistance Fund

Anderson Cares Natural Disaster Fund

Associate Savings Plan

Anderson Cares Fund

Paid Time Off

Discounts - Cell Phone, Vehicle, Pet Insurance

Training & Career Development

All benefits subject to eligibility per company policy.

Client Services Manager II

The Client Services Manager II role encompasses the preservation and expansion of our current client base, fostering stronger client connections, and facilitating the acquisition of new clients. They will play a pivotal role in enlightening clients about the extensive capabilities of our products and serving as a bridge between the client and our internal Client Services team. Additionally, the chosen candidate will take charge of cross-departmental collaboration to enhance customer support initiatives and elevate overall customer satisfaction. This position involves managing a portfolio of small to medium accounts, typically exceeding eight million in account volume (non-compensation metric). The Client Services Manager II reports directly to the Director of Client Services.

What would you do in this role?

Essential Functions

• Develops open and effective channels of communication with each client that can be employed by other departments as well
• Coordinates internal projects and determines the best utilization of resources to increase execution and customer satisfaction
• Encourages revenue growth by inspiring clients to purchase additional services
• Becomes the reliable point of contact for each customer that is required to establish a strong business relationship
• Provides regular updates to clients on the progress of projects and programs that directly affect each client
• Attends / holds business reviews to assess opportunities for sales
• Develops / maintains strong internal relationships to maximize field execution

Required Education and Experience

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. IND-123 Anderson Merchandisers, LLC. ("Anderson" or "Company") is an Equal Opportunity Employer. The Company does not discriminate in employment on the basis of any factor prohibited by applicable law, including : race, color, religion, creed, sex, sexual orientation, gender identity / expression, pregnancy or pregnancy-related condition, marital status, national origin, ancestry, age, disability, handicap, genetic information, membership in a uniformed military service of the United States, including the National Guard, veteran status, or any other bases protected by law. In addition, Anderson does not seek salary history from applicants. Anderson does participate in E-Verify.