FT Remote Nursing Clinical Services Contact Center Supervisor - Days (MUST HAVE FLORIDA LICENSE)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

1061 MEDICAL CENTER DR

City:

ORANGE CITY

State:

Florida

Postal Code:

32763

Job Description:

• Other duties as assigned.
• Oversees centralized support and monitors performance metrics for nurse triage services.
• Manages staffing schedules, approves leave, and assists with payroll for the nurse triage team.
• Provides protocol-based nurse triage and remote patient monitoring for consumers and patients.
• Collaborates with clinical and administrative leaders to maintain and update nurse triage protocols.

Knowledge, Skills, and Abilities:
• Ability to articulate the mission of AdventHealth and the CxC [Required]
• Responsive to ever-changing healthcare landscape [Required]
• Proficient in time management with superior prioritization skills [Required]
• Self-motivator, quick thinker, proactive, and detail- and results-oriented [Required]
• Demonstrated interpersonal, customer relations, and communication skills with the ability to use discretion when discussing confidential personnel or consumer-related issues [Required]
• Demonstrated ability in successfully collaborating with multiple departments [Required]
• Strong problem-solving skills, with ability to handle complex scenarios [Required]
• Effective at leading by example [Required]
• Strong organizational and coordination skills [Required]
• Ability to communicate professionally while maintaining confidence, confidentiality, integrity, and objectivity [Required]
• Effective communicator in English, both orally and in writing [Required]
• Proficiency in Microsoft Suite programs [Required]
• Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems [Required]
• Bilingual in English/Spanish [Preferred]

Education:
• Associate's of Nursing [Required]

Field of Study:
• of Science degree in nursing
• Graduate of an accredited school of nursing

Work Experience:

• MUST HAVE ER EXPERIENCE

• 1+ of experience in a contact center environment [Required]
• 2+ of nursing experience in a health-related field [Required]
• 3+ experience working as a team lead, trainer or educator in a clinical service environment with experience in rapidly shifting procedures and processes [Preferred]
• 3+ years experience [Required]
• Experience in contact center management and/or supervisory duties [Preferred]
• Experience in nurse triage [Preferred]
• Experience within AdventHealth [Preferred]

Additional Information:
• N/A

Licenses and Certifications:
• Registered Nurse (RN) MUST HAVE FL LICENSE [Required]
• Basic Life Support - CPR Cert (BLS) [Required]
• Enhanced Nurse Licensure Compact - RN (ENLC-RN) [Required]
• Advanced Cardiac Life Support Cert (ACLS) [Preferred]
• Certified Nurse Life Care Planner (CNLCP) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range:

$70,682.60 - $131,480.21

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.