Customer Service Representative - Aqua Quip

Customer Service Representative - Aqua Quip

With over 65 years of experience and expertise, Aqua Quip, a front runner in the world of aquatic luxury and outdoor leisure, became a part of Leslie's family in January 2019. We've consistently been trailblazers, pushing the boundaries in installation, service, repair, and maintenance within the industry. Our unwavering passion revolves around delivering user-friendly, dependable water care products. These encompass a wide spectrum, ranging from pools and spas to BBQs, outdoor kitchens, hearth, saunas, and an extensive selection of backyard accessories.

It's an exciting time to be with Aqua Quip. We are currently experiencing industry-leading growth and expansion. Aqua Quip is looking for additional team members to take us to the next level. A Customer Service Representative works to achieve high-level customer service by being the first point of contact for our internal and external customers. Key areas of focus are inbound and outbound calls, emails, scheduling, product knowledge, trouble shooting and POS sales.

Key Responsibilities :

• Inbound / Outbound Calls
• Scheduling
• Email communication with internal and external customers
• Assist walk-in customers
• Verify and confirm new spa orders
• Process spa warranty claims
• Daily audits
• Process e-store orders
• Close and invoice service orders
• Review open orders
• Process WSC parts
• General office cleaning
• Responsible for other assigned duties

Attributes, Skills and Abilities :

Qualifications :

Benefits :

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Pay : $20.00 - $22.00 / hour

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.