Administrative Assistant - for Client Care

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Hours

Varies - throughout the week M-F

Job Summary

We are seeking a Client Care Specialist to join our team. In this role, you will answer calls, greet guests, prepare session rooms, close the office, schedule appointments, and review paperwork.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customers call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team requirements
• Attend team meetings during the day as scheduled

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively
• Must complete an online application, including adding a resume on our website before being considered
• Must agree with vision, mission, and guiding principles