Job Description
Job Description
Guest Services Representative Job Description
2026 Summer Season | Be the Friendly Face That Starts Every Adventure!
Why You'll Love Working Here
As the Receptionist, you set the tone for every guest's stay. You'll welcome campers, handle reservations, answer questions, and keep the camp store and office organized and looking its best. You'll be the one guests turn to when they need information, supplies, or just a friendly hello.
We'll provide training on our systems and processes, so all you need is a positive attitude, strong communication skills, and a willingness to learn. If you take pride in great customer service, enjoy staying busy, and like helping people feel at home, this could be the perfect fit.
Your Daily Responsibilities
Front Desk & Reservations
- Greet guests, check them in / out, and assist with reservations
- Answer phones, emails, and radios in a clear, professional manner
- Provide directions, campground details, and recommendations
Camp Store & Sales
Process sales for firewood, ice, snacks, and souvenirsRestock shelves and keep displays orderlyAccurately handle cash and card transactionsClean & Organized Spaces
Keep the office and store tidy and welcomingClean counters, windows, walls, and doors as neededSweep, mop, and maintain store and office floorsMonitor and restock suppliesGuest Support
Provide information about the local area and other KOAsResolve guest concerns with professionalism and courtesyWork as part of a team to ensure smooth campground operationsThis Job Is a Good Fit If You...
Enjoy working with people and delivering excellent customer serviceCan stay organized and focused in a fast-paced environmentAre comfortable handling multiple tasks at onceDon't mind working weekends and holidays (our busiest times)Have a great work ethic, show up on time, and get things doneValue both independent work and team collaborationRequirements
Ability to use computers, phones, and point-of-sale systems (training provided)Comfortable handling cash and credit card transactionsAble to sit, stand, and move between office and store areas throughout a shiftCapable of cleaning duties (windows, floors, counters, walls, etc.)Bonus Skills
Prior experience in customer service, retail, or hospitalityFamiliarity with reservation or point-of-sale systemsKnowledge of the local area and attractionsAbility to remain calm and professional during busy periodsWhat You'll Gain
A supportive team that values hard work and good humorBusy, engaging days that go by quicklyThe satisfaction of knowing you made guests feel welcome and cared forFree laundry facilitiesA free campsite - your own space with great viewsThe pride of saying : "I helped keep this campground running smoothly."Ready to Join Us?
If you're dependable, guest-focused, and ready to bring your skills to our team, apply today. This role is hands-on, fast-paced, and rewarding - a chance to make a difference in every camper's experience.
KCN proudly supports Care Camps to help send kids with cancer to summer camp. Every season we raise money through a variety of programs that our staff designs and runs - each with a goal of sending as many kids with cancer to summer camp as possible.