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IT Service Dispatcher
IT Service DispatcherThe Logic Group • Collegeville, PA, US
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IT Service Dispatcher

IT Service Dispatcher

The Logic Group • Collegeville, PA, US
8 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : Job description

The Logic Group (TLG) is proud to be a well-established Managed IT Services Provider in the Greater Philadelphia area. We also pride ourselves as providing above average industry leading support while maintaining a fun and relaxed atmosphere in the office and among staff. We are seeking a high quality, self-motivated candidate that is an active thinker with excellent multitasking skills and the ability to work in a fast-paced environment to join our team.

Essential Duties and Responsibilities :

  • Answering all incoming phone calls with excellent customer service
  • Clear, concise verbal and written communication is a must
  • Respond to all voicemail messages left overnight and during the day
  • Acts as the single point of contact for a wide range of inbound technology service requests
  • Enter all work as service tickets into ticketing system
  • Monitoring all incoming tickets - update missing information (contact, client name, etc.), document status updates in tickets
  • Notifying proper Manager(s) and Engineer(s) of any critical issues
  • Communication with customers as required : keeping them informed of incident progress, notifying them of impending changes, or agreed outages
  • Update customer information in ticketing system if applicable

Additional Duties and Responsibilities :

  • Shipping & Receiving - Receive all incoming packages, match to POs, and notify the recipient of arrival
  • Greet all visitors entering the building following documented procedures
  • Improve customer service, perception, and satisfaction
  • Ability to work in a team and communicate effectively
  • Self-motivated and self-directed individual, yet able to take direction and function as a member of the team
  • Performing additional technical tasks assigned by manager(s) and / or engineer(s)

    • Knowledge, Skills, and / or Abilities Required :

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

  • Basic computer and operating system knowledge
  • Knowing what questions to ask the customer to ensure the ticket is documented with necessary details
  • Excellent interpersonal skills : such as telephony skills, communication skills, active listening, and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness : the ability to match resources to technical issues appropriately
  • Service awareness of all organizations key IT services for which support is being provided
  • Basic understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast-moving environment

    • Benefits :

  • PTO and Flexible Time Policy
  • 6 paid pre-determined holidays
  • Employee IRA Plan with employer contribution
  • Health Benefits after 90 days
  • Team oriented atmosphere with motivated, career driven professionals as co-workers
  • Bonuses, rewards, and perks
  • Room for advancement

    • Schedule :

  • 8 hour shift
  • Day shift
  • Monday to Friday
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    Service Dispatcher • Collegeville, PA, US