User Experience UX Lead- SCITES Florida

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Position Title : User Experience UX Lead

Location : Doral, FL

Clearance level required : Secret

Responsibilities

• The UX Lead shall define and extract operationally relevant, proactive insights from technical and human-based sensors and drive continuous awareness and understanding of the DAO SOUTHCOM user environment.
• Collect and extract data utilizing technical sensors and user feedback to inform operationally relevant and proactive insights to improve the UX. Employ insights to mitigate potential issues.
• Provide a proactive and data-driven approach to anticipating and preventing issues before they arise, including incident trending to identify problems, degradations, or outages for immediate escalation or higher-level review.
• Operationalize telemetry data in a relevant way to inform leaders at the speed of mission, specifically when degradation of services is actual or anticipated, presenting Courses of Action (COAs) for remediation activities.
• Recommend optimization steps regularly to increase user benefits, value, and satisfaction.

Qualifications

Seniority level

Employment type

Job function

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