Strategic Partnerships, New Markets

About Extend

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns / exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion / apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

About The Role

As a Strategic Partnerships lead at Extend, you’ll be focused on securing strategic deals with brands and retailers in Apparel, Beauty and Footwear industries. In collaboration with GTM, Product, Strategy, Marketing and Sales teams, you’ll be at the forefront of shaping and refining our value proposition, product strategy, and positioning to expand value in the market. This role reports to the VP of Strategic Initiatives, who leads strategy and execution across new products, markets and verticals at Extend. The ideal candidate is someone who has a passion for developing new market segments, helping define, impact and execute GTM strategies, and closing new business opportunities that drive revenue for the business.

What You’ll Do

• Win new business : Build and manage your own pipeline to drive revenue within a book of strategic retail accounts in the apparel, beauty & cosmetics, and footwear industries.
• Manage complex, cross-functional sales cycles by building multi-threaded relationships within an organization from C-suite executives to ICs.
• GTM strategy : Spearhead expansion by identifying new use cases, stakeholders, and product messaging that improves results in the market.
• Refine the sales methodology by incorporating learnings into best practices, identify messaging and strategy improvements that optimize sales productivity and consistency.
• Product strategy : Develop a deep understanding of how Extend’s product platform works, future product roadmap, and product expansion opportunities.
• Inform product roadmaps and features by gathering customer feedback and conveying market needs. Provide insights that strengthen our value proposition and enhance customer experience.

What We're Looking For

Expected Pay

$150,000 Base Salary, plus $150,000 annually for On Target Earnings (OTE)

Life At Extend

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