Customer Service Representative

Job Description

Job Description

Customer Service Representative

At A Superior Air Conditioning Company , we've been proudly serving the Emerald Coast since 2003, delivering dependable residential and commercial HVAC solutions across Panama City Beach, Santa Rosa Beach, Destin, and the surrounding areas. With a commitment to excellence and community, we provide top-quality maintenance, repairs, and installations that keep our customers comfortable year-round.

As we continue to grow, we're seeking an experienced Customer Service Representative to join our team and provide outstanding support to our customers and field technicians with professionalism, efficiency, and care.

Why Work With Us

• Proven Reputation : Join a locally trusted HVAC company with over 20 years of excellence and a strong presence in the community.
• Career Growth : Build your future with ongoing training, professional development, and clear paths for advancement.
• Earn More : Benefit from a competitive pay structure with multiple bonus programs and incentives designed to boost your income.

Benefits We Offer

Work Hours : Monday - Friday, 8 am - 4 pm with rotational weekends during the summer.

Pay Scale : $18 - $20 / h depending on experience + spiffs program. On average, our CSRs earn an additional $250-$300 per month through performance incentives.

Position Summary : The Customer Service Representative serves as the primary point of contact for customers, managing inbound inquiries, scheduling service appointments, and addressing concerns with professionalism and efficiency. This role also involves proactive outbound calls to follow up on completed services and inside sales responsibilities, including recommending additional products and services tailored to customer needs. The CSR collaborates closely with the service team to ensure timely solutions, fosters positive customer relationships, and supports the overall growth and success of the company.

Required Qualifications