Position Summary :
This role is responsible for the daily administration, optimization, and support of Zoho applications, including CRM, Desk, Projects, and related platforms.
Primary Responsibilities :
- Always be compliant with all company and regulatory policies and procedures.
- Administer and support Zoho CRM and related Zoho applications (Desk, Projects, Creator, Flow).
- Manage users, roles, profiles, and permissions to ensure data security and proper access.
- Customize modules, fields, page layouts, workflows, validation rules, dashboards, and reports.
- Support data imports, data integrity efforts, and ongoing data maintenance
Education and Qualifications :
Zoho Administration : 2 years (Required)CRM / Helpdesk Support : 2 years (Preferred)Automation / Workflow Development : 1 year (Preferred)Associate or Bachelor’s degree in Information Technology, Computer Science or related field preferred.