Assistant General Manager
The Assistant General Manager is responsible for assisting with the day-to-day operations at Arizona Zipline Adventures. This includes course maintenance, inspections, hiring, guide training, scheduling, staff management, reservation management, and general site upkeep. The Assistant General Manager ensures the success of Arizona Zipline Adventures by ensuring a high level of safety, well-trained team members, and positive engagement between team members and guests. Key responsibilities include but not limited to : Operations
- Foster a culture of professionalism, teamwork, quality, and fun
- Oversite of day-to-day operations
- Ability to act as manager on duty, reservationist, guide, or prep cook for daily operations (depending on daily staffing needs)
- Can respond to day-of scheduling matters, any inclement weather decisions, any guest complaints, and staff needs
- Helps maintain a clean and organized facility
- Manage reservation system and tour inventory availability
- Responds to guest needs
Training / Management
Assists and / or leads staff training on all day-to-day operations and rescuesLead and develop team of 5-20 staffManage the schedule ensuring staffing levels are appropriate daily in a way that is efficient and economicalInspections and Maintenance :
Help manage and perform a regular maintenance scheduleMaintain equipment inventory records as neededQualifications
2 years of experience in tourism / service industry or similar1 year of experience in managementExcellent computer skills with proficiency in Excel, Word, and GoogleRisk management and experience working at height