Distribution Clerk

Distribution Clerk

The Distribution Clerk is responsible for timely and accurate preparation and processing of customer orders, maintaining records and logs for warranty information and repairs sent to manufacturer, as well as customer contact and processing of orders on an as needed basis.

Prepares box stock for use by operation of box taping machine or by hand taping of boxes

Views customer orders in computerized order system

Pulls and packages appropriate equipment and / or medications to fill order

Affixes proper prescription and barcode labels to medication boxes, handwrites any special instructions (i.e., signature required, UPS only, etc) on the barcode label, and forwards the filled order to the pharmacist for verification prior to shipment

Stocks work stations with appropriate supplies and product / equipment

Prepares packages for shipment using computerized shipping systems by creating and affixing accurate shipping labels, sorting the packages by carrier, and stacking them in the appropriate area for pickup by the designated carrier

Maintains safe and clean work environment by keeping shelves, shipping supply area, and work stations neat

May operate forklift and / or pallet jack

Communicates with customers via inbound and outbound manual and / or automated calls

Assesses customer need for additional products / services, including product / warranty repairs

Assesses customer compliance with physician orders

Answers questions and provides customer education regarding products / services, within Board of Pharmacy Regulations, if applicable

Documents calls in computerized record keeping system

Enters customers' orders in computerized system

Verifies and updates demographic information such as address and telephone number in computerized records

Responsible for meeting specific performance objectives related to orders filled, orders shipped, number of calls handled, orders processed, time on call, time entering information in computerized system, etc.