Senior Field Specialist, Strategic Equipment

Senior Field Specialist, Strategic Equipment

Position Summary

This role is dedicated to selected accounts with the responsibility of increasing market share by integrating solutions across all business lines.

Key Responsibilities

Manage equipment relationships within an assigned list of contracted global accounts.

Provide administrative support to Client Executives (CEs) in executing defined account MPS strategies across all locations.

Recommend products, prepare quotations, and secure sales documentation for equipment orders within centralized contracted global accounts.

Drive end-of-lease upgrades, identify opportunities for new sites, and lead competitive conversions.

Maintain detailed records of account activity in the sales database and regularly communicate with CEs regarding opportunities and issues.

Maintain and update customer-specific product catalogs (including e-commerce) and support customer certification of new models.

Coordinate post-sale delivery and implementation of RICOH hardware and MPS-related solutions; act as the primary contact for all sales documentation.

Proactively develop new customer contacts, review leads, participate in customer business planning, and deliver RICOH solution proposals.

Maintain account base and achieve revenue targets aligned with renewal opportunities.

Promote contracted products at approved terms and represent the company at off-site customer meetings.

Serve as the first point of contact for MPS hardware and software-related solutions.

Perform other duties as assigned.

Qualifications

Bachelor's degree or equivalent experience in a related field.

Previous major account management experience required.

Proven ability to set goals and prioritize realistic objectives.

5-7 years of related experience; 2-5 years of sales experience preferred.

Skills and Competencies

Deep understanding of sales methodologies and processes in a matrixed environment, especially with Fortune 1000 clients.

Strong negotiation, communication, and presentation skills.

Excellent interpersonal, time management, and self-motivation skills.

Strong business acumen and leadership capabilities.

Ability to work effectively within diverse teams to develop account strategies.

Comprehensive knowledge of industry products and services.

Ability to interpret and apply complex data and instructions; capable of conveying technical information clearly.

Skilled in up-selling strategies and facilitating sales efforts across field resources.

Proven ability to build and maintain key relationships outside the sales function.

Analytical skills to identify issues and propose solutions using data from multiple sources.

Proficient in Microsoft Office Suite and other relevant software.

Working Conditions

Primarily office-based with standard lighting, ventilation, and noise levels.

Work is mostly sedentary but may involve occasional walking, standing, bending, and lifting objects under 10 lbs.

Requires moderate dexterity and regular use of basic tools (e.g., keyboard, calculator).

Daily customer site visits required; locations may not be accessible via public transportation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh :

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself : At Ricoh, you can :

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.