Patient Experience and Treatment Coordinator

Patient Experience & Treatment Coordinator - Job Description

Transform Lives. Elevate Dentistry. Advance Your Career.

Are you a confident communicator who thrives on helping patients understand and commit to life-changing care? Do you see dentistry as both an art and a business — and take pride in connecting patients with the solutions that improve their health, confidence, and quality of life?

Your Role

As the key liaison between our patients and clinical team, you will own the consultation process from first contact through treatment acceptance and scheduling.

You’ll ensure every patient feels heard, informed, and confident in moving forward with care.

Key Responsibilities :

• Lead the Consultation Process : Manage the patient journey from the initial inquiry through case acceptance, coordinating scheduling and follow-up with precision and warmth.
• Convert Opportunities Into Treatment : Manage a steady flow of new patient leads generated from marketing and referral programs, ensuring timely response and engagement.
• Conduct In-Person Consultations : Meet with patients to understand their goals, review diagnostic findings, and develop customized treatment plans in collaboration with the doctor.
• Present Comprehensive Treatment Plans : Clearly communicate complex options, answer questions with empathy, and guide patients to make confident, informed decisions.
• Present and Facilitate Financing Options : Help patients overcome financial barriers by presenting flexible payment solutions and coordinating financing programs to support case acceptance.
• Manage the Conscious Sedation Program : Oversee patient screening, coordinate medical assessments and prescriptions, schedule sedation appointments, and arrange pre- and post-care logistics.
• Collaborate Across the Team : Work closely with the doctor and clinical team to ensure seamless transitions, excellent communication, and optimal patient outcomes.

What We’re Looking For

Why Join Us

If you’re ready to step beyond traditional front desk duties and take on a career-defining role in patient advocacy, communication, and practice growth, we’d love to meet you.

Apply today — and help us continue changing lives, one confident smile at a time.