Fraud Operations Leader

Enterprise Security And Fraud Sub-Division

Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g. assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep expertise, and trusted advice so that across Vanguard leaders and crew drive faster, stronger, risk-informed decisions. Within GR&S, the Enterprise Security and Fraud (ES&F) sub-division is responsible for the global protection of Vanguard crew, property, data, and client assets. We are the trusted advisors that protect the pride of Vanguard with state-of-the-art security and fraud capabilities. We are a world-class destination of highly engaged, passionate, and diverse talent expected to continuously learn and develop in an ever-changing security landscape. Our crew are our greatest resource by joining our team you will build collaborative long-term relationships and enjoy a suite of benefits that includes comprehensive health and wellness care, work-life balance, and an investment in your future at its core.

Key Responsibilities

1. Fraud Operations Design & Transformation

• Lead the design and build out of an end-to-end fraud operations model covering prevention / detection alert servicing, investigations, client communication, and recovery processes.
• Define operating model blueprints - including team structure, workflow segmentation (e.g. by fraud typology or by payment type such as ACH, wire, check, digital vs non-digital), and performance metrics.
• Introduce call-handling frameworks, fraud escalation procedures, and client experience standards aligned to regulatory and customer-centric expectations.
• Collaborate with fraud strategy and technology teams to operationalize new controls, alerts, and authentication layers.

2. People Leadership & Capability Building

3. Tooling & Process Optimization

4. Risk Management & Controls

5. Client Experience & Communication

6. Cross-Functional Partnership

Qualifications

Special Factors

Sponsorship : Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a missionwe're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.