Customer Insights Analyst (SF) (San Francisco)

Customer Insights Analyst

Persona is seeking a Customer Insights Analyst to join our Customer Insights team within our Post-Sales department. If you have experience leading data-driven initiatives, developing business insights, and partnering with stakeholders to drive customer success, this role would be perfect for you!

In this strategic role, you will help shape the future of Persona's customer-facing analytics program and deliver insights that drive business value for both Persona and our customers. You will work closely with stakeholders to translate complex data insights into actionable business recommendations. This position plays a crucial role in defining how we leverage analytics to support our customers and drive business growth through data-informed decision-making.

What you'll do at Persona :

• Help define and implement Persona's customer analytics strategy, ensuring alignment with broader business objectives and customer needs
• Clean and synthesize complex implementation data into clear, actionable insights that demonstrate Persona's value proposition to our enterprise customers
• Design and develop sophisticated analyses that clearly articulate the ROI and effectiveness of Persona's solutions across various use cases
• Partner with stakeholders to identify key business opportunities and challenges, translating them into analytical frameworks and solutions
• Develop innovative approaches to customer-facing analytics that scale across our customer base
• Drive strategic initiatives to improve customer retention, expansion, and overall satisfaction through data-driven insights
• Create and present business recommendations based on complex analyses to influence product strategy and customer success approaches
• Establish frameworks for customer analytics and reporting, helping define best practices for the organization
• Collaborate cross-functionally to improve our understanding of customer behavior and drive business value

What you'll bring to Persona :

Nice to have :

Persona offers a wide range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, wellness benefits, and unlimited paid time off, among others.

At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.

We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.