Manager Implementation Technical Services Ops

Job Description

Job Description

Description :

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office : This is a 100% in-office role based at our Schaumburg, IL / Meridian, ID / Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview

The Manager will lead their team across various internal departments to ensure a successful ongoing client experience. The manager is responsible for providing leadership and support to their employees through effective performance management and guidance. In addition, the manager will ensure client needs are met on time with high quality. This role will be hands on requiring involvement in all stages of the client experience processes, including partnering with internal teams and external customers to understand the “voice of the customer” and “voice of the employee”; translating into the right process improvement efforts to resolve requests with high-quality that meet / exceed client and employee needs. The right person has a proven track record of leading a team, being a cross-functional collaborator and creating a “Best Place to Work” environment for our employees.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

• Manage, plan, and guide the daily activities for their assigned team
• Manage team to drive positive and consultative customer experiences
• Evaluate workflow and processes to handle significant growth and growth planning
• Develop and consistently report on key performance metrics for team and individuals while creating a system of accountability to hold team members accountable for metric performance
• Positively and effectively handle escalated issues from customers or internal teams in a collaborative “win-win” approach
• Ensure current and future processes for daily functions are developed and followed
• Ensure that customers receive a high level of guidance, support, and delivery through their implementation and have proper expectations of timelines and responsibilities
• Respond promptly to stakeholders and contact customers to address issues identified through Paylocity’s Service Management process
• Recruit, hire, and develop onboarding plans to successfully onboard new team members as needed
• Take steps to ensure positive employee morale
• Hold regularly scheduled one-on ones with assigned team
• Plan for team events and yearly conferences if budget allows
• Develop and execute an ongoing learning / development plan for existing team members which includes Career Pathing
• Provide fact based positive and constructive feedback to employees while balancing ownership and continuous improvement
• Handle disciplinary issues as necessary
• Develop plans to adjust workflows or expectations to support expected growth with the level of resources given
• May be asked to participate in or drive Lean Six Sigma continuous improvement efforts at least twice per year to improve the customer and / or employee experience
• Plan and provide data to identify fix and new feature requests of development; partnering with development teams on new features while ensuring continuity of functionality across system releases
• Drive the development of standard functions, programs, or processes to reduce the need for customization
• Work with Director and Software Development team to develop specifications for new product features in your area of specialization
• Maintain relationships and collaborate with key internal business partners in implementation, support, and development to create the best customer experience

Education & Experience

Physical requirements

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The pay range for this position is $79,000 - $120,000 / yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com / careers.

Requirements :