Engineer

Engineer Computer Systems Support

• Strong understanding and hands-on knowledge of windows desktop platform overall
• Strong experience in building, maintaining and administering windows desktop.
• Proficient in optimizing performance of desktops and user experience
• Strong in Group policies and configuring and simplifying them
• Experienced in Microsoft Modern workspace management capabilities levering Intune, Auto Pilot, desktop analytics etc.
• Strong skillset in scripting, PowerShell etc.
• Experienced in Break fix laptop / Desktop issues remotely.
• Manage Asset and stock inventory in the organization
• Managing team on-site
• Co-ordinate with teams for resolution
• Relevant Microsoft Certifications
• Excellent communication skills
• Strong analytical capabilities
• Flexible to work in shifts.
• Work on incidents, tasks and requests for the issues related to EUC
• Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.
• Provide Remote support coverage for in-scope locations for EUC issues.
• Provide remote assistance with conferencing equipments and related issues which can be remotely troubleshooted.
• Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing.
• Coordinate with the other teams to manage in-scope on-site technical support requests to resolution and closure.
• Provide instructions and usage assistance to End Users with supported devices and software.
• Document solutions and associated procedures to the Break / Fix incidents in knowledgebase.
• Pack and ship items to users.
• Image and re-build laptops / desktops using SCCM.
• On-call support for high priority incidents.

Salary Range- $65,000-$70,000 a year

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