Client Services Associate

Client Services Associate

Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life-cycle supply. With time-tested experience in development sciences, delivery technologies, and multi-modality manufacturing, Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year. Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites, Catalent supplies billions of doses of life-enhancing and life-saving treatments for patients annually.

St. Petersburg is our primary softgel development and manufacturing facility in North America with a capacity of 18 billion capsules per year. The featured RP Scherer softgel technology is a proven oral drug delivery solution to enhance bioavailability of poorly soluble Rx and OTC drug candidates. Non-gelatin based OptiShell and Vegicaps capsules expand the range of molecules into softgel, ideal for challenging fill formulation. Within the Catalent network, we offer a broad range of integrated formulation.

The Client Services Associate is responsible for ensuring the successful and timely coordination, planning, scheduling and completion of customer orders. The Client Services Associate will act as the key contact and liaison to manage pre-assigned customer accounts ensuring customer satisfaction by effectively communicating and helping to meet the customer's requirements.

Regular working hours : Monday - Friday, 8 : 00 AM-4 : 30 PM or 8 : 30 AM-5 : 00 PM with a 30-minute unpaid lunch

Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer and Catalent employee.

The Role

• Act as primary customer / site contact for assigned accounts
• Work with Sales as site specialist to help opportunity business become firm
• Communicate schedules, issues and proactive updates
• Interacts with internal personnel as customer's advocate, proactively managing problems, driving decisions
• Responsible for working with customer on customer supplied components, customer supplied information and obsolete inventory. Works internally to ensure customer owned API is forecasted and delivered on time, escalates to the customer if potential issues. Communications and / or negotiates start and promise dates
• Accurately enters Customer's order into JDE within 24 hours of receiving the order
• Responsible for updating customers monthly forecasts into planning spreadsheet and firm commitments
• Perform other duties as assigned

The Candidate

Why You Should Join Catalent

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

Personal initiative. Dynamic pace. Meaningful work.