Implementation Specialist

Job Description

Job Description

Company Summary : We are a rapidly growing, fully remote Intelligent Document Processing company that drives unmatched efficiency in the medical equipment, healthcare, and financial services industries. Leveraging techniques like optical character recognition, machine learning, and large language models, our platform empowers our customers to transform complex, unstructured data into actionable insights, expediting their revenue cycle and lowering their costs. Ultimately, this helps patients get the care they need more quickly while reducing frustration with both their provider and their insurance company.

While we currently focus primarily on the DME (Durable Medical Equipment) industry, we are exploring and developing additional applications of our solutions to broader problems within healthcare, finance, and beyond.

Position Summary : The Implementation Specialist is responsible for leading successful client implementations of our AI document processing solutions. Reporting to the Senior Implementation Manager, the Implementation Specialist plays a key role in onboarding new clients by conducting discovery sessions, documenting requirements, designing workflows, and coordinating activities across internal and external teams. This role requires strong project coordination skills, clear communication, healthcare industry experience, and the ability to navigate roadblocks to keep implementations on track.

Job Duties :

Requirements Gathering

• Facilitate discovery sessions with clients to gather specific requirements and understand business processes.
• Create detailed documentation of client requirements and workflows using Lucidchart and other tools.
• Ensure that all relevant internal and external stakeholders understand and are aligned on the client’s requirements and processes.

Implementation Planning & Execution

Client Relationship Management

Required Qualifications :

Preferred Qualifications :

Benefits

We offer comprehensive and competitive benefits, including :

Work from Home Requirements

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