Customer Service Representative
Premier Air IncWaterford, MI, US27 days ago
Job type
- Full-time
Job descriptionHealth, vision, dental and life insurance Supplemental life insurance Long term / short term disability insurance Paid time off, holidays 401K with company match Must have at least 1-2 years of solid face-to-face Customer Service experience, College degree preferred Must have considerable first-class customer service skills Must be able to work any shift including weekends and holidays Must have valid Driver’s License Must be able to obtain airport badge / pass background check Must be able to take / pass a pre-employment drug screening FBO experience preferred, but not required
Job Description
Job Description
Description :
Customer Service Representative
About Us :
Premier Private Jets is a distinguished provider of comprehensive business aviation services, including Charter, Maintenance, Repair, and Overhaul (MRO) [PremierMRO], and Fixed Base Operations (FBO) [PremierFBO]. With a commitment to excellence, we ensure our clients receive unparalleled service across all divisions.?
Responsibilities :
- Provide assistance to customers relating to concierge service, rental cars and hotel accommodation,
- Confirm catering orders for inbound / outbound flights,
- Provide ground transportation for pilots / customers,
- Answer multi-line company switchboard and route calls accordingly
- Use Unicom communication system,
- Schedule aircraft arrivals and departures and coordinate with Line Service,
- Maintain scheduling for lobby area and conference rooms,
- Maintain serviceability of aircraft linens and dishware,
- Dispatch and receive fuel orders,
- Enter fuel and service tickets
- Service and stock office and kitchen supplies,
- Maintain security access to ramp, hangar, and offices,
- Adhere to company Policy and Procedure Manual,
- Demonstrate loyalty to company and confidentiality when dealing with and / or communicating with and / or customers, competitors, and vendors,
- Demonstrate professional and positive attitude, especially in adverse situations
- Maintains Customer Service desk in a clean, professional, safe, and organized manner.
Benefits :
Requirements : Qualifications :
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Customer Service Representative • Waterford, MI, US