GA DHS - Wi-Fi Support Tech

Job Description

Position Responsibilities :

• Maintain, patch and update CISCO Meraki devices across the enterprise.
• Open ServiceNow tickets to track issues as needed and lead the troubleshooting effort.
• Coordinate with vendors and business teams to ensure timely resolution of issues.
• Engage other Client employees and vendors to troubleshoot and resolve wireless network issues.
• Escalate problems to other system support personnel and management when a problem is not easily identified and / or corrected in a timely manner.
• Resolve requests within SLA while providing the highest level of customer service.
• Follow up with customers to ensure proper resolution.
• Gain feedback from customers about service provided.
• Provide regular reports on WAP uptime, issues, etc. and other reports as requested.
• Run ServiceNow reports as required or requested.
• Work with management to continuously improve the WiFi support process.

Qualifications & Skills Required :

Education and Certifications

About Kyyba :

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Disclaimer :

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.

Rewards :

Medical, dental, vision

401k

Term life

Voluntary life and disability insurance

Optional Pre-paid legal plan

Optional Identity theft plan

Optional Medical and dependent FSA

Work-visa sponsorship

Opportunity for advancement

Long-term assignment with opportunity for hire by client

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