Sales Contract Specialist

Sales Contract Specialist

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

At QuidelOrtho, we're advancing the power of diagnostics for a healthier future for all. Join our mission as our next Sales Contract Specialist. The Sales Contract Specialist position within the Offer Development Group is responsible for managing the customer relationship in relation to QuidelOrtho service agreements for diagnostic analyzers. Researching the current level of service coverage and demonstrating the benefits of maintaining coverage on existing equipment is a core competency of the role. The Sales Contract Specialist will be measured on on-time renewals, optimizing value by upselling coverage when possible, and maximizing contract terms. The Sales Contract Specialist must demonstrate business acumen, display high levels of product knowledge, anticipate customer questions, overcome objections and ensure a smooth contract renewal process. The candidate must have excellent written and verbal communication skills to liaise with internal stakeholders and to create a positive customer experience. This position is a hybrid, office-based role located in either Rochester, NY, or Raritan, NJ.

The Responsibilities

• Identify customers within a defined region that have VITROS, ID-MTS or Donor Screening equipment with service or warranty coverage nearing expiration. Analyze service history and effectively demonstrate to customers the advantages of paid service coverage.
• Work with the customer to develop a service agreement that meets customer needs.
• Work with Senior Contract Coordinators to ensure service offers are provided to customers in a timely manner to renew service and / or upgrade service levels before expiration.
• Coordinate the timely return of the signed service agreement and accompanying purchase order based on established call gates, using a web-based application to document the service agreement renewal process. During communications with the customer, identify and overcome issues that could prohibit timely renewals.
• When contract exceptions arise, provide guidance to the customer and communicate customer requests to the Exception Analyst.
• Investigate and resolve service contracting discrepancies.
• As needed, complete additional tasks, including but not limited to : supporting ad hoc requests from internal stakeholders, training new Sales Contract Specialists and participating in process improvement initiatives.
• Strong attention to detail, resourcefulness, and follow-through to ensure customer renewals are completed in a timely manner.
• Must be able to work effectively with all levels of management, including senior management.
• Perform other work-related duties as assigned.

The Individual Required :