Senior Coordinator of Suicide Grief Support Services, LOSS Team

Samaritans Inc.Boston, MA, USA

20 days ago

Job type

Full-time

Quick Apply

Job description

REPORTS TO

Senior Director of Suicide Grief Support Services

MANAGEMENT RESPONSIBILITY FOR

Local Outreach to Suicide Survivors Team Members

ABOUT THE POSITION

One of Samaritans' core program areas is our Grief Support Services (GSS). To support survivors in

their grieving, Samaritans offers suicide loss survivors nonjudgmental listening and peer support

through the following services :

SafePlace Support Groups - virtual and in-person support groups for suicide loss

survivors

Survivor-to-Survivor Visits (SSN's) - Peer led visits for loss survivors virtually or

in-person

Virtual or on-site presentations to help people understand what to expect in the grieving

process and to provide information on how to cope with traumatic loss

The Annual Memorial - A non-denominational service for loss survivors to remember and

memorialize their loved ones

Local Outreach to Suicide Survivors (LOSS) – An active postvention model that involves

proactively responding to a suicide to provide immediate support to loved ones

The Senior Coordinator's role is to provide oversight and support to SGSS LOSS Team Members, as

well as to manage the service offerings that support those bereaved by suicide. The Senior

Coordinator works with SGSS leadership to develop best practices within the LOSS Teams, create

departmental plans, and measure program results.

KEY RESPONSIBILITIES

LOSS Teams

Coordinate and oversee all daily LOSS Team operations, including managing on-call scheduling,

delayed response coordination and scheduling (SSN's) incident response, and ensuring procedures are

consistently followed and adapted to departmental needs

Serve as the primary point of contact for police departments, medical examiners, and other

community first responders, cultivating and sustaining strong working partnerships

Maintain accurate and confidential records of outreach responses and survivor contacts. Monitor

and assess the effectiveness of outreach efforts and follow-up procedures, track data and outcomes

related to survivor engagement and volunteer participation for reports and continuous quality

improvement

Contribute to grant reporting, program documentation, and provide meeting minutes, training

materials, and updated on-call schedules to team members monthly

Assist with establishing and maintaining LOSS team community partnerships

Help evaluate LOSS team efficacy

Prepare LOSS Team bags for activations

Outreach & Survivor Support

When on-call, respond to callouts promptly, accompany team members as needed, and uphold the

mission of the organization with the utmost professionalism. This may involve responding to the

scene of a suicide death and providing immediate crisis support to suicide loss survivors in person

or by phone

Ensure team members have adequate supplies and resources to leave behind at scenes

Support survivors through follow-up communication and connection to Samaritan's

resources

Respond to calls from the public and requests for information and resources from families,

friends, workplaces, and anyone affected by suicide

Schedule delayed advocacy visits with survivors with the LOSS Team

Maintain a high level of knowledge of best practices, research, and resources related to suicide

prevention, postvention, and grief support services

Alert supervisor to potential crisis or urgent situations as it relates to activations or

supporting any loss survivor

Team Member Support

Provide support to volunteer peer facilitators, specialists and LOSS team members

Recruit, screen, and provide comprehensive orientation and assist in ongoing training for new

LOSS Team members on policies, procedures, and best practices

Provide ongoing mentorship and emotional support for team members, ensuring they practice

self-care and adhere to protocols

Lead monthly team debriefs after a response and continuing education opportunities, researching

and developing ongoing training needs

Implement volunteer peer facilitator and LOSS Team recruitment and retention strategies

Coordinate all volunteer peer facilitator and LOSS Team schedules

Assist with the coordination and delivery of volunteer trainings

Programs

Coordinate Survivor to Survivor programming including scheduling, budget monitoring and quality

assurance

Plan and execute Grief Support related events including but not limited to : Annual Memorial, 5K,

International Suicide Loss Survivor Day, Long-term Suicide Loss Survivor Day

KEY QUALIFICATIONS :

Minimum 3 years of professional experience in human services

Suicide loss survivor preferred

Strong communication skills, including the ability to make effective and persuasive

presentations

Adept at interacting with others in person, over the phone, on zoom, or via email

Respond and work with staff, managers, and external parties in a professional, respectful, and

sensitive manner

Ability to work with sensitive information and maintain confidentiality

Ability to work independently and collaboratively to maximize teamwork across the

organization

Must be able to evaluate problems accurately and resolve conflict displaying good, sound

judgment

Effectively perform job responsibilities in a high-stress environment

Comfort responding to the scene of a suicide death and entering homes where the death has just

occurred

SPECIAL REQUIREMENTS

Attend SGSS Events listed above, organize materials and recruit volunteers to work at the

event

Maintain accurate and updated records in our Salesforce database ensuring all meetings and

contacts are tracked appropriately

Assist with communication and public awareness campaigns to support survivor services

Collaborate internally and participate in cross-functional programing when appropriate

Use technology to evaluate programs and to reach more people with Grief Support

Services

Represent GSS at other organization-wide events as necessary

Participate in meetings with stakeholders

Have knowledge of trauma informed service delivery

Have knowledge of the grief process and the impact of grief on family systems

Have knowledge of the field of suicide and suicide prevention a plus

Due to the nature of the position and the on-call responsibilities, the Senior Coordinator will

participate in an on-call rotation. This means the work may take the individual to any location in

the towns served at any time of the day or night, 24 / 7 / 365, including responding to the scene of a

suicide. Occasional local travel for outreach, trainings, or events is also required

SALARY & BENEFITS

The salary range for this position is $65,000 - $72,000 annually and will be determined based on

experience and skill set.

Employer matched 401(k) Plan (Safe Harbor Match- 100% up to 3%, plus 50% from 3-5%) Short and Long-Term Disability coverage as well as Life Insurance- Premium paid by Samaritans

Life Insurance coverage on individual employee benefit up to a maximum of $100,000

Health (85% of premium covered by Samaritans for individual plan), Dental (90% of premium covered by Samaritans for individual plan) and Vision insurance – 100% paid by employee

Healthcare FSA and Childcare DCA, Commuter Benefits and Employee Assistance Program

Paid Family Medical Leave benefits- Premium paid by Samaritans

Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)

14 paid holidays per calendar year

Hybrid work schedule (2 days required in office / week) plus 6 fully remote work weeks

Have knowledge of the grief process and the impact of grief on family systems

Mileage Reimbursement : provided for work-related travel to off-site trainings, conferences, and meetings

Annual $300 professional development budget

Out of state applicants will be required to relocate to Massachusetts within three months of

employment and also work the same hybrid schedule as all employees.

ABOUT SAMARITANS

Samaritans, Inc. is the leading suicide prevention organization in Massachusetts, providing

lifesaving services 24 hours a day, 7 days a week. Samaritans envisions a world without suicide.

Our mission is to prevent suicide and offer hope and support to those affected. For nearly 50

years, Samaritans volunteers – selected, trained and supported by a dedicated professional staff –

have provided compassionate and non-judgmental support, free of charge, to callers through its

Helpline, and now to texters as well.

This growing organization provides prevention, intervention, and postvention services that make our

communities healthier and happier, and reduces the stigma associated with suicide and mental health

concerns. We provide a working environment that celebrates the positive lifesaving work that occurs

here each and every day.

Samaritans works to prevent suicide and support those who have lost someone to suicide throughout

Greater Boston and MetroWest Massachusetts. Our services are free, confidential, and nonjudgmental.

We are located in downtown Boston.

Samaritans is an Equal Opportunity Employer.

To learn more about Samaritans, please visit :

HOW TO APPLY

Applications that are missing a resume or cover letter may not be considered

Disclaimer : During the course of the interview, we may inquire about sensitive topics, including

the applicant's connection to suicide. We approach these questions with the utmost respect and

understanding, recognizing the potential emotional impact they may have. Participation in answering

such questions is entirely voluntary, and applicants are encouraged to skip any inquiries that they

find uncomfortable. The purpose of these questions is solely to gather relevant information for the

assessment process, and all responses will be handled with confidentiality and sensitivity. If at

any point an applicant feels distressed or uncomfortable, they are encouraged to communicate their

concerns to the interviewer or withdraw from answering specific question

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