CITRS Communication Specialist II

Summary

The recruitment for this position is open to ONLY King County Metro Employees.

The Customer Information Technological Resources and Solutions (CITRS) team within King County Metro's Mobility Division, Customer Communication and Services (CCS) Section seeks an innovative, customer-focused professional to work on‑site at the Transit Control Center (TCC) to provide real‑time communication for the public. As part of the on‑site CS II team, you will play a vital role in enhancing rider experience by quickly gathering, analyzing, distilling, and disseminating transit service information, including planned and unplanned service disruptions and emergencies, using various information systems, channels, platforms, and applications.

This recruitment will fill four Special Duty Assignment positions that are expected to last until 12 / 31 / 2025 and may be extended. It may also generate a pool for future SDA positions.

Job Duties

Apply equity and social justice principles to all aspects of the work.

Work on‑site at the TCC, in Seattle's SODO district.

Issue transit alerts and other rider information as needed.

Work under the directions of the CITRS chief and other CCS leadership to perform duties and assignments.

Collaborate with the TCC Coordinators, Field / County Operations, and various Bus Operation teams to collect and organize planned and unplanned real‑time transit service disruption information for digital delivery through electronic channels and platforms to transit riders and the public.

Compile, research, analyze, prepare, edit, and review transit‑related service information and interruptions for timely digital publication.

Respond to public engagement through social media channels as needed.

Other duties as assigned.

Experience, Qualifications, Knowledge, Skills

Excellent attention to detail with demonstrated analytical, problem‑solving, and research skills.

One to two years of experience in customer service, public transportation, information technology, or related fields.

Basic knowledge and understanding of Metro’s transit system and services, and public‑facing customer communications methods and tools.

Proficiency and ease in using business communication tools and new technology in everyday work.

Flexibility to change and ability to prioritize and work effectively in complex tasks within tight timelines.

Work varying shifts on‑site and at remote locations as necessary.

Self‑motivated and able to work independently or as part of a team.

Other duties as assigned.

Desirable Qualifications

Direct experience working in ATIS, Arcadis / IBI TRANSIT‑alerts, SharePoint, intermediate or higher proficiency with MS Word, Excel, and / or Salesforce.

Experience in public transportation communication via face‑to‑face, social media platforms such as Instagram, Facebook, X (Twitter), and YouTube, blogs, or other social media tools.

Experience working with internal and external diverse communities.

Necessary Special Requirements

A Washington State driver’s license or alternative ability to reliably report to various work sites and around King County.

Application

Required application materials :

An online employment application.

Answers to all supplemental questions. Applicants will be screened for competitiveness, completeness, and written communication skills.

Applicants may also be invited to an online skills assessment test and interview. Final offers are contingent on successful completion of reference checks and / or file review.

Who May Apply

Qualified King County Metro applicants only.

Work Schedule

Multiple shifts covering from 5 am to 8 pm, Monday‑Friday with weekend coverage from 9 am to 5 : 30 pm. The position is eligible for overtime pay if scheduled.

Work Location

The primary location is the Transit Control Center (TCC) in the SODO area of Seattle. Some hybrid (telework and in‑office) arrangements may be used as needed.

Union Representation / Job Code / Grade

Protec 17 / Job Code 252202 / Grade 54

Benefits

Excellent medical, dental, and vision coverage options.

Life and disability insurance.

Retirement : pension plan through Washington State Department of Retirement Systems and a 457(b) deferred‑compensation plan.

Transportation program and ORCA transit pass.

12 paid holidays each year plus two personal holidays.

Generous vacation and paid sick leave.

Paid parental, family, and medical, and volunteer leaves.

Flexible Spending Account.

Wellness programs.

On‑site activity centers.

Employee giving program.

Employee assistance programs.

Flexible schedules and telecommuting options, depending on position.

Training and career development programs.

Equal Employment Opportunity

King County is an Equal Employment Opportunity Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex, gender identity, sexual orientation, age, genetic information, disability, veteran status, or other protected class.

#J-18808-Ljbffr