Help Desk Associate

ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE CLERICAL ASSOCIATE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY.

Division / Program Summary :

The Division of Family and Child Health (DFCH) of the New York City Department of Health and Mental Hygiene is charged with the creation and oversight of programs policies services and environments that support physical and socio-emotional health and promote primary and reproductive health services health equity social justice safety and well-being for New York City families and children. The Division is comprised of the Bureau of Maternal Infant and Reproductive Health the Bureau of Early Intervention the Office of School Health and the Bureau of Administration. The vision of the DFCH is that every child woman and family recognizes their power and is given the opportunity to reach their full health and development potential.

Position Summary :

Reporting to the EI Systems supervisor The Help Desk Associate will enter data manage documents and create reports to support resolution of problems.

Job Duties and Responsibilities :

• Process document submissions for data correction.
• Complete data entry into databases.
• Create reports.
• Conduct special projects as assigned.

Why you should work for us :

oa premium-free health insurance plan that saves employees over $10K annually per a 2024 assessment.

oadditional health fitness and financial benefits may be available based on the positions associated union / benefit fund.

oa public sector defined benefit pension plan with steady monthly payments in retirement.

oa tax-deferred savings program and

oa robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

Established in 1805 the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S. dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone regardless of age background or location can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition anti-tobacco support chronic disease prevention HIV / AIDS treatment family and child health environmental health mental health and social justice initiatives. As the primary population health strategist and policy authority for NYC with a rich history of public health initiatives and scientific advancements from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment to Equity :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process contact Sye-Eun Ahn Director of the Office of Equal Employment Opportunity at or .

CLERICAL ASSOCIATE - 10251

Qualifications :

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a States department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work : No

Employment Type : Full-time

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Experience : years

Vacancy : 1