Desktop Support Technician

Overview

Base pay range : $24.00 / hr - $25.00 / hr. This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS / BIS equipment, imaging systems, facility systems, security administration, and asset management.

Responsibilities

• Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
• Perform IMACs on all systems as applicable.
• Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs.
• Maintain up-to-date knowledge and skills related to changing technology and services provided by Field IT Support.
• Provide clear, regular submissions of Management Reports and Metrics that document performance against SLAs via standard products including HP Service Manager and Clarity.
• Contribute to team and specific short, mid and long term goals.
• Asset Management : assist in inventory management, including acquisition and disposal of all IT related equipment according to policies.
• Assist in coordination of asset disposal for Diagnostics Workstation (QSW) machines and peripherals.
• Ensure that the IT Asset Management (ITAM) policies are enforced at the Business Unit.

Additional Requirements

Qualifications

Pay and Benefits

The pay range for this position is $24.00 - $25.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off / Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a fully onsite position in Marlborough, MA.

Application Deadline

This position is anticipated to close on Nov 8, 2025.

About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at .

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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