Software Engineer - AI Agent

Immigration sponsorship is not available for this position

What you can expectWe are looking for an AI Agent Engineer to join our team and help build the backend foundation for AI powered product experiences. In this role, you'll work closely with frontend engineers and product managers to develop features that bring the power of AI into real user workflows. Develop and maintain scalable, secure backend services supporting AI-driven interactions in content creation, automation, and collaboration.

About the TeamWith eight specialized departments, the engineering team functions as a highly collaborative, diverse powerhouse. Each department mission is to deliver seamless and innovative communication solutions. These range from software development and machine learning to quality assurance teams that work to create and maintain Zoom's user-friendly interfaces and robust infrastructure. The team continues to push the boundaries of communication technology, bringing people together regardless of their physical distance.

Responsibilities

Building next-generation AI First products for AI Docs and AI Office

Exploring Agent Reasoning and Agentic RAG technologies, optimize Deep Research patterns for complex queries, achieve long-text understanding and cross-document information integration

Being responsible for the design, development, and maintenance of AI application backend systems, ensuring high availability, scalability, and performance

Building AI APIs / Agents and related services, integrating AI capabilities into core products.

Ensuring observability, reliability, and security of AI services.

Participating in architecture reviews, technical design, and code reviews to maintain high engineering quality standards.

Exploring continuously and introduce new technologies and frameworks to optimize product experiences in AI scenarios.

What we're looking for

Have Bachelor´s or above in Computer Science, Software Engineering, or related fields.

3+ years of backend development experience, proficient in mainstream languages such as Go / Python / Node.js / Java, with knowledge of distributed systems, microservice architecture, databases, caching, and cloud-native technologies.

Have Deep understanding and practical experience with Agents, familiar with mainstream Agent frameworks such as LangChain, LangGraph, AutoGen, etc.

Have excellent problem analysis and solving abilities, deep sense of responsibility and ownership; ability to collaborate effectively with cross-functional teams (AI, frontend, product).

Have experience with online document / Office-related AI applications preferred

Salary Range or On Target Earnings :

Minimum :

$98.900,00

Maximum : $228.700,00

In addition to the base salary and / or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note : Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date :

11 / 27 / 25

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description / posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn () for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment?

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form () and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.