Bilingual Certified Medical Assistant (CMA) / Remote Care Coordinator Pacific Time Zone

Job Description

Job Description

Must be available for a Monday, 10 / 6 / 2025 Start Date

Work Hours are 8 : 00 am - 4 : 30 pm Pacific, Monday - Friday

No other shifts available at this time

About TimeDoc Health :

Founded in 2015, TimeDoc Health is a leader in Virtual Care Management (VCM) for healthcare providers - one of the largest new markets in healthcare. We enable providers to deliver truly continuous, comprehensive care by helping them establish care management programs for patients with chronic and behavioral health conditions. Our solution combines a care management SaaS platform, remote patient monitoring devices, and digital care management services to provide the personal touch often missing in healthcare. Are you ready to have a huge impact on thousands of patients' lives? Apply now to get started!

Who you are :

You are a clinical professional with a track record of delivering high quality patient care. You possess strong active listening and critical thinking skills that enable you to understand and respond with exactly what patients and providers need. You are an incredible communicator, collaborator, and a person who thrives on delivering patient and provider value. You know exactly what it takes to deliver our solutions. You are passionate about delivering patient centric care and you like your work to make a difference. You thrive in a dynamic, fast-paced, team-oriented and remote environment.

The ideal candidate demonstrates the following core competencies :

• Accountability : Demonstrates ownership, commitment and follow through in achieving results.
• Attention to Quality and Accuracy : Produces documents, personalized care plans, EMR communications and other outcomes that are accurate and complete; ensures that personalized care plans and EMR communications match requirements and expectations; identifies opportunities to improve processes or outcomes.
• Relationship Building : Successfully manages interactions by using their awareness of their own emotions and those around them. Builds strong relationships with patients.
• Collaboration : Works well across functions and groups; champions best practices.
• Adaptability : Resilient; willing to learn from others; patients, optimistic and adaptable.
• Personal Organization : Allocates own time efficiently; effectively handles multiple patients, demands and competing priorities.
• Care Coordination Knowledge : Understands Care Coordination functions, processes and relevant technologies (e.g., TimeDoc, Alvaria, EMR, GSuite)

The Role (In a Nutshell)

Your primary purpose is to deliver high quality patient care coordination services. You will call on your assigned panel of patients to provide them with monthly care coordination services. As a bilingual care coordinator, you will be working with chronically ill patients, providing them with TimeDoc's Chronic Care Management (CCM) services. This entails educating them on their conditions and coordinating treatment plans with their physicians offices as needed. You will be communicating with patients, their family members, and your assigned practices office staff when necessary in order to develop an individualized plan of action that includes coordination from all parties involved in order to assist patients in managing their chronic illnesses.

This role requires a patient-focused individual who possesses a compassionate nature, general knowledge of healthcare practices and is able to work virtually and deliver high quality patient care coordination services. In order to service the most patients possible, you must be comfortable handling a heavy call volume each day, with the ability to meet standard productivity goals as outlined by your leader.

Responsibilities :

Requirements :

As the voice of TimeDoc Health, you must :

General Working Conditions

We offer :

TimeDoc Health is an Equal Opportunity Employer. TimeDoc Health does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.

ualifications, merit, and business need.