Business Process & Operational Excellence Manager (EM25129)

Business Process & Operational Excellence Manager

Drive process improvement, automation, and operational efficiency across E&IS Operations through team leadership, cross-functional initiatives, and resource optimization.

• Manage the development and improvement of business processes to increase organizational efficiency and effectiveness
• Lead automation initiatives to streamline workflows and reduce manual effort
• Align AI solutions with business and technical needs in collaboration with the Information Technology team
• Implement strategies and tools to increase productivity and optimize resource utilization across E&IS Operations
• Establish and monitor KPIs to evaluate process performance and support continuous improvement
• Design and implement training programs that support the adoption of new tools, systems, and processes
• Create and maintain process documentation, including RACI charts and process maps, to ensure clarity and accountability
• Develop and manage intern and new engineer rotational programs to support organizational goals and employee development
• Bring full effort to bear on tasks assigned by manager
• Give manager best advice
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• Exemplify Company Core Values : Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and laws
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes
• Build and lead a team of committed and capable employees
• Plan for, appropriately assign, resource, and integrate the work of the team
• Lead, expect, and implement continuous improvement
• Own the output of the team
• Ensure team members fulfill functional and general employee accountabilities
• Exercise effective managerial leadership to include
• Two-way managerial team working
• Fair and just treatment of direct reports
• Context setting
• Planning
• Task assignment
• Ongoing performance management
• Coaching
• Selection and orientation
• De-selection and dismissal
• Ensure effective leadership and fair and just treatment for their direct reports once removed
• Ensure talent pool development at the direct report once removed level