Technical Support Analyst

Integra Staffing and SearchMontgomery, AL, United States

30+ days ago

Job type

Full-time

Job description

Job Description

Technical Support - Call Center

Description

This exciting role as a Technical Support Analyst will be responsible for rendering assistance to customers in solving and diagnosing product service and installation problems for documented and undocumented issues.

WHAT YOU'LL DO

Have a working knowledge of technical product specifications and water heater fundamentals and be able to communicate this information to the caller.
Provide verbal and written technical assistance to customers having product service, installation, repair and general product questions, while recording and follow-up incoming calls on the company database.
Exhibit a basic level of diplomacy in stressful situations while being adaptable to changes and creating goodwill with internal and external customers.
Explain and interpret warranties to customers as they apply to products.
Utilize system tools to determine water heater cross-references, sizes and types as requested by callers.

Qualifications

WHAT YOU NEED

High school diploma or general education degree (GED )

Basic Computer Data Entry Skills (Will be Assessed)

Ability to read, write, and comprehend technical instructions, short correspondence, and memos

Ability to carry out instructions furnished in written, oral, or technical diagram form

Must have excellent problem solving skills for technical products or show a strong propensity for solving technical problems

Must be able to work weekends, staggered shifts, and holidays

HOW TO STAND OUT

Field experience servicing either electric or gas appliances water heaters

Customer service related experience in a call center providing technical support

Bilingual in French / English or Spanish / English

Create a job alert for this search

Technical Support Analyst • Montgomery, AL, United States

Related jobs

Promoted

Analyst, Tech Controls

CoinbaseMontgomery, AL, United States

Full-time

Ready to be pushed beyond what you think you’re capable of?.At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, ...Show moreLast updated: 30+ days ago

Promoted

Application Analyst

Guardian Credit UnionPrattville, AL, United States

Full-time

The Application Analyst supports, maintains, and optimizes the credit union's loan, digital, or payment business applications. This role serves as the primary liaison between business units, vendors...Show moreLast updated: 1 day ago

Promoted

Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

OCPATallassee, Alabama, us

Remote

Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago

Promoted
New!

Analyst - Prog Support

MAXIMUSMontgomery, AL, United States

Full-time

Maximus is searching for an Analyst - Prog Support.Position is contingent upon contract award •.Must have the ability to pass a federal background check. Equipment will be provided but must meet the ...Show moreLast updated: 20 hours ago

Promoted

Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

OCPATallassee, Alabama, us

Remote

Part-time +1

Promoted

In-Home Product Tester – No Fees, No Experience, $25-$45 / hr

OCPATallassee, Alabama, us

Part-time +1

Promoted
New!

Supervising Physician or Covering Physician - Anniston, AL

MRG ExamsPike Road, AL, US

Full-time

We are looking for a SupMD that has a valid MD license in.MD will provide remote supervision based on the guidelines of.MD will be connected with NPs and MRG will provide agreements for signature a...Show moreLast updated: 3 hours ago

Promoted

Delivery Driver - Flexible Schedule

DoorDashTallassee, AL, United States

Full-time +1

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 8 days ago

Promoted

U.S. Customs and Border Protection Officer

U.S. Customs and Border ProtectionElmore, Alabama, US

Full-time +1

Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 25 days ago

Promoted

Customs and Border Protection Officer

U.S. Customs and Border ProtectionPine Level, Alabama, US

Full-time +1

Promoted

Get Paid to Test Products at Home – Flexible Hours, Weekly Pay

OCPATallassee, Alabama, us

Part-time +1

Promoted

Remote FinTech Product Analyst - AI Trainer ($50-$60 / hour)

Data AnnotationMontgomery, Alabama

Remote

Full-time +1

We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show moreLast updated: 20 days ago

Promoted

Customs and Border Protection Officer - Experienced (GS9)

U.S. Customs and Border ProtectionFort Deposit, Alabama, US

Permanent

Promoted

Test Products from Home – $25-$45 / hr + Freebies

OCPATallassee, Alabama, us

Part-time +1

Promoted

Work From Home Product Tester – $25-$45 / hr – No Experience Needed

OCPATallassee, Alabama, us

Remote

Part-time +1

Promoted
New!