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Director of Infrastructure

Director of Infrastructure

In-TelecomSlidell, LA, US
23 hours ago
Job type
  • Full-time
Job description

Job Description

In-Telecom is a Louisiana-based company, founded in 2009 as a consulting and business telephone system solution provider. Since then, we have evolved into a full-service technology company providing customized solutions for cloud telephone, voice over IP, managed IT services, video conferencing, cyber security & data backup, physical security, internet services, and more. We attribute much of our success to the ability to provide the best customer experience and technical expertise, thus becoming the singular solution provider for our customers.

GENERAL JOB DESCRIPTION

In-Telecom is expanding its Physical Security division into a standalone business unit with dedicated profit and loss responsibility. The Director of Physical Security & Infrastructure will lead this division across both project and service operations. This individual will be responsible for strategic execution, financial performance, service delivery, and team development in the areas of access control, video surveillance, structured cabling, video conferencing and related infrastructure technologies.

DUTIES & RESPONSIBILITIES

Leadership & Strategy

  • Build and lead a high-performing team across field, service, and project operations.
  • Define departmental KPIs, structure, and processes for the Physical Security division.
  • Act as a strategic advisor to the executive team on physical security technology, operations, and growth opportunities.
  • Drive continuous improvement in project delivery and service responsiveness.

Operational Execution

  • Own all aspects of project execution including forecasting, labor planning, margin tracking, scheduling, and client communication.
  • Lead the service delivery function, ensuring SLAs, preventative maintenance contracts, and reactive service calls are managed with excellence.
  • Implement standardized operating procedures (SOPs) for installations, documentation, quality control, and safety.

    • Financial Management

  • Manage division-level budget, forecasting, and financial reporting (P&L) in partnership with Finance.
  • Track labor efficiency, gross margin, and contribution per project and service contract.
  • Proactively identify areas for cost reduction and revenue enhancement.

    • Team Development & Accountability

  • Develop and manage a team of Project Managers, Field Supervisors, Technicians, and Coordinators.
  • Define performance expectations and coach direct reports on KPIs and leadership competencies.
  • Collaborate with HR and Recruiting on hiring, onboarding, and succession planning.

    • Client Experience & Growth

  • Act as the executive point of contact for strategic clients and complex deployments.
  • Ensure excellence in customer service through quality work, timely communication, and post-install support.
  • Collaborate with Sales and Marketing to identify new revenue opportunities and support proposals.

    • PHYSICAL DEMANDS

    This position will require lifting, twisting, standing, bending, sitting or crouching at least 90% of the time. Frequent use of a phone and keyboard will be repetitive. The employee will be required to travel from time to time and must be willing to work various shifts to accommodate the needs of company events. The employee must be able to lift and carry items up to 20 pounds.

    WORK ENVIRONMENT

    The nature of this position will require the employee to work in various elements (Inside, Outside, Sitting, Standing, etc. and in various temperatures)

    MINIMUM QUALIFICATIONS

  • 7+ years of leadership experience in physical security, infrastructure, or low-voltage integration
  • Demonstrated success managing both service and project delivery teams
  • Proven experience owning P&L and hitting profitability targets
  • Deep familiarity with video surveillance (e.g., Avigilon, Verkada, Hanwha), access control (Avigilon, Mercury), and structured cabling
  • Strong organizational, communication, and decision-making skills
  • Certifications such as BICSI, PSP, PMP, or relevant manufacturer training are preferred

    • In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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    Director Infrastructure • Slidell, LA, US