Manager, Residential Field Service Operations

Manager, Residential Field Service Operations

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience.

As a Manager on the Residential Field Service Team, you'll be responsible for leading a team of Residential Field Service Managers (RFSMs) who oversee our solar service subcontractors across the country. This remote role reports to the Vice President, Service Network and partners closely with cross-functional teams including Dispatch, Customer Experience, and Portfolio Operations Management, to ensure efficient, high-quality service execution. You'll help drive day-to-day consistency, support your team's development, and ensure alignment with Omnidian's operational standards.

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you'll be doing :

• Lead and coach RFSMs to meet performance and quality targets
• Conduct regular 1 : 1s, team syncs, and feedback sessions to support professional growth
• Act as a primary escalation point for subcontractor and field issues
• Ensure consistent execution of processes, workflows, and service standards
• Lead onboarding and training efforts for new team members
• Collaborate with internal teams to resolve service delays, escalations, or process gaps
• Analyze service data to identify trends and recommend improvements
• Support documentation and process updates for field operations
• Ensure accurate tracking of service quality and subcontractor performance

Who You Are

Experience You'll Need

Experience That's a Plus

Logistics

Work-Life & Culture

Grow with Us

$80,000 - $109,000 a year

Midpoint : $95,000

Comprehensive Benefits : We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.

Performance Bonus : Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.

Equity Stake : Join us in shaping the future and be rewarded for your dedication with stock options.

Continuous Growth : Up to $500 annual learning reimbursement because investing in your development is investing in our success.

Committed to Parity : We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.

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