Guest Relations Officer

Overview

We are seeking a positive, friendly Guest Relations Officer to provide high-quality service to our hotel customers. You will address customer complaints and go the extra mile to ensure our guests are satisfied. The Guest Relations Officer must possess excellent communication skills and stay positive even when faced with challenging situations. As the main point of contact for our customers, the Guest Relations Officer should always be reliable and customer-oriented. Your primary goal is to ensure guests enjoy their stay and plan return visits to the hotel.

Responsibilities

• Review arrival lists to be prepared to welcome guests as they arrive
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Assist in the preparation of welcome folders including relevant collateral (e.g. room service menus, area descriptions)
• Provide guests with information about amenities, local area attractions and ventures, and promote services
• Anticipate the needs of guests and build rapport with customers
• Respond to guest concerns and resolve them appropriately, escalating to the Guest Relations Manager when necessary
• Ensure compliance with health and quality standards

Qualifications

Benefits

Job Details

J-18808-Ljbffr