Job Description
Job Description
Room Attendant
Position Summary
The Room Attendant is responsible for maintaining a clean, sanitary, comfortable, and inviting environment in all guest rooms and assigned areas. This position plays a key role in creating a positive guest experience by ensuring rooms are cleaned to the highest standards and ready for guest occupancy on time.
Key Responsibilities
Guest Room Cleaning & Preparation
- Clean guest rooms, bathrooms, corridors, and service areas according to hotel and brand standards.
- Make beds, change linens, dust furniture, vacuum carpets, and clean floors.
- Replenish amenities, towels, and supplies in guest rooms.
- Empty trash, replace liners, and ensure proper disposal of waste and recyclables.
- Report any maintenance issues, damages, or missing items to the Supervisor immediately.
Guest Interaction & Service
Greet guests courteously and respond promptly to their requests.Maintain guest privacy and confidentiality at all times.Deliver extra amenities and supplies upon request, following hotel procedures.Handle guest property with care and report any lost-and-found items according to policy.Safety & Compliance
Follow all safety and sanitation policies including proper use of cleaning chemicals, PPE, and equipment.Comply with OSHA, hotel, and departmental safety standards.Report any hazards, accidents, or incidents to the Supervisor or Manager immediately.Use wet floor signs and other safety indicators when performing cleaning duties.Teamwork & Communication
Work cooperatively with housekeeping and maintenance teams to ensure smooth operations.Attend daily briefings and participate in ongoing training programs.Follow shift assignments, checklists, and cleaning schedules provided by the Supervisor.Assist co-workers and support team efforts to meet daily cleaning goals.Qualifications
Previous experience in housekeeping or janitorial work preferred but not required (training provided).Ability to work independently with attention to detail and efficiency.Good communication and customer service skills.Ability to maintain a positive attitude in a fast-paced environment.Must be available to work weekends, holidays, and variable shifts.Physical Requirements
Ability to lift, push, and pull up to 30 lbs.Frequent bending, kneeling, and stretching.Able to stand and walk for extended periods during an 8-hour shift.Comfortable working with cleaning chemicals and equipment.Core Competencies
Reliability & PunctualityAttention to DetailTeamworkSafety AwarenessGuest ServiceProfessionalism