Senior Associate, Process Transformation & Optimization

Senior Associate, Process Transformation & Optimization

Become a part of our caring community and help us put health first. At Humana, we're committed to building efficient, scalable, and compliant marketing operations that support our mission to help people achieve their best health. As a Senior Associate, Process Transformation & Optimization, you'll play a key role in identifying, designing, and implementing process improvements across marketing execution, regulatory workflows, and operational delivery. You'll work cross-functionally to drive transformation initiatives that enhance speed-to-market, reduce risk, and improve member experience. Your work will help lay the foundation for scalable workflow automation and platform enablement across the marketing ecosystem.

Process Discovery & Optimization

Lead and support process improvement initiatives across regulated content, campaign execution, intake, and fulfillment workflows. Facilitate discovery sessions, root cause analysis, and stakeholder interviews to identify inefficiencies and pain points. Translate business needs into scalable, compliant future-state processes aligned with enterprise standards.

Workflow Mapping & Enablement

Create detailed process maps, decision trees, and supporting documentation to guide platform configuration and automation. Partner with product managers and platform teams to ensure workflows are accurately translated into technical requirements. Develop and maintain SOPs, training materials, and governance documentation to support adoption and consistency.

Cross-Functional Collaboration

Collaborate with stakeholders across Marketing, Compliance, Technology, Creative, and Vendor Management to implement process enhancements. Act as a liaison between business and technical teams to ensure alignment on workflow goals, constraints, and success metrics. Participate in enterprise-wide transformation initiatives by aligning marketing operations with strategic goals.

Innovation & Continuous Improvement

Monitor performance metrics and KPIs to evaluate the impact of improvements and identify areas for ongoing optimization. Contribute to a culture of continuous improvement by identifying new opportunities to streamline operations and reduce risk. Stay informed on best practices in marketing operations, process design, and intelligent automation. Improve operational efficiency and reduce execution risk through process redesign. Enable faster, more compliant delivery of member communications. Foster a culture of continuous improvement and cross-functional collaboration. Support innovation in marketing operations by aligning processes with evolving business needs.

Use Your Skills to Make an Impact

Required Qualifications : Bachelor's Degree in Business, Marketing Operations, or a related field or equivalent work experience. 3+ years of experience in process improvement, operations, or project coordination. Strong analytical, facilitation, and communication skills. Experience with process mapping tools and methodologies (e.g., Lean, Six Sigma, Visio, Lucidchart, Miro). Preferred Qualifications : Lean Six Sigma Green Belt certification or equivalent. Experience in healthcare, insurance, or regulated industries. Familiarity with workflow automation tools and marketing technology platforms. Exposure to change management and performance measurement frameworks.

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours : 40

Pay Range : The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $86,300 - $118,700 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits : Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline : 10-22-2025

About Us : Humana Inc. (NYSE : HUM) is committed to putting health first for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer : It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services.