Staff Salesforce Developer / Solutions Architect

Job Description

Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

To support our continued growth and scale, we are seeking a high-impact, hands-on Staff Salesforce Developer with the strategic mindset of a Solutions Architect to join our IT Applications Delivery organization based in San Ramon, CA. This senior IC role blends deep Salesforce engineering with architecture and product thinking. You'll partner with business and delivery leaders to design end-to-end solutions, then hand off for execution to delivery partners and advanced delivery teams. You'll set technical direction, elevate solution quality, and mentor developers while solving complex problems that drive impact for Five9.

This role reports to the Director of Enterprise Applications and partners closely with business leaders, business analysts, engagement leads, and offshore development teams.

Key Responsibilities

• Lead end-to-end solution design across Sales, Service, Experience, CPQ / Revenue Clouds and Certinia PS Cloud.
• Design and develop scalable solutions that enable revenue growth, operational efficiency, and an enhanced sales and service experience for internal teams.
• Translate ambiguous business outcomes into actionable solution roadmaps, epics, and technical designs and define non-functional requirements (NFRs) and SLAs for scale, resiliency, and maintainability.
• Provide hands-on technical leadership and develop mission-critical components using Apex, Lightning Web Components (LWC), Flows, and platform services where appropriate, establishing patterns for clean architecture and testability.
• Partner with product owners, business stakeholders, and delivery leaders to run discovery, architecture reviews, and solution walkthroughs, ensuring designs are implementation-ready for offshore delivery.
• Drive integration strategy with other enterprise applications using REST / SOAP APIs, events, and iPaaS platforms such as Workato, defining canonical models, error handling, idempotency, and observability patterns.
• Strengthen DevSecOps practices by partnering with platform engineering to enhance CI / CD pipelines (e.g., Flosum, Gearset, Git), automated testing, static code analysis, and release governance across multi-sandbox landscapes.
• Serve as a multiplier and mentor by providing technology guidance to junior developers and coaching senior engineers; lead architecture guilds, brown bags, and pattern reviews to uplift delivery velocity and quality.

Key Requirements :

Why You'll Love This Role :

Work Location : This role is hybrid. 3 days a week (M, W, TH) in our San Ramon office is required.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to : skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and / or other applicable incentive compensation plans.

Our total reward package also includes :

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$104,300—$289,000 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here : https : / / www.five9.com / pt -pt / legal.

Note : Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.