Client Success Advisor

Customer Service Representative

Responds to internal / external customer calls, emails, and other forms of communications, resolving inquiries promptly, efficiently, and professionally. Communicates answers and solutions to customers verbally and / or in writing. Researches questions and / or issues to identify causes and solutions and / or to disseminate accurate information to customers. Meets or exceeds department standards by adhering to schedule, providing accurate information, using soft phone skill techniques, and following all other performance metrics defined by Customer Excellence. Available to answer calls, uses appropriate aux codes when unavailable to take calls due to breaks, training, projects, or lunch. Assists other teams within operations depending on business needs. Updates contracts promptly with notes so the most current information is readily available to all company personnel. Utilizes and navigates multiple computer systems, applications, and procedure tools to access and identify information. Initiates and takes ownership in creating solutions, answering questions, and finding information for internal and external customers. Collaborates with teammates in creating solutions for different customer issues and situations.

Pay and Benefits

The pay range for this position is $20.00 - $22.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in West Des Moines, IA.

Application Deadline : This position is anticipated to close on Nov 5, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.