Service Advisor Assistant

Fit Recruiting is seeking a Service Advisor Assistant to provide administrative and customer service support, ensuring a smooth experience in the service department for customers at a local car dealership. This role helps coordinate service appointments, communication between customers and technicians, and overall workflow in the service department, delivering top-tier customer satisfaction. This position offers a salary in the $40K-$45K range, depending on experience.

Key Responsibilities

• Greet service customers in a friendly, professional manner when they arrive in the service reception area.
• Assist in scheduling service appointments via phone, online, or in person.
• Answer incoming calls regarding service inquiries and help direct them appropriately.
• Maintain the service appointment calendar and communicate updates to the Service Advisor.
• Prepare and organize work orders, customer files, and inspection documents.
• Ensure customers are kept informed of vehicle status, estimated repair times, and any changes.
• Facilitate communication between customers and technicians : deliver customer concerns to technicians and return technician feedback to customers.
• Process customer check-in : collect vehicle info, verify contact information, explain service process, and record any customer complaints or concerns.
• Assist with customer check-out : explain work done, verify satisfaction, schedule follow-up if needed, collect payment or ensure Service Advisor handles payment.
• Maintain waiting area : ensure cleanliness, refreshments, reading materials are stocked, and customers are comfortable while waiting.
• Coordinate with parts department, techs, and service team to expedite workflow.
• Handle basic administrative tasks : data entry, filing, invoicing support, tracking warranty / recall work as instructed.

Qualifications