Call Center Support Coordinator

A company is looking for a Call Center Support Coordinator (Full Time / Remote).

Key Responsibilities

Communicate changes to front office administration procedures, including scheduling and verifications

Route escalated calls to the appropriate department and personnel

Schedule appointments, verify insurance information, and maintain patient confidentiality in accordance with HIPAA regulations

Required Qualifications

High School Diploma or equivalent

Strong customer service skills

Ability to work independently under tight deadlines

Excellent time management and organizational skills

Experience in handling a high volume of calls