Program Manager

Description :

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.

The Program Manager (PM) position is expected to bring value at the strategic level to both Century and our customers by utilizing their extensive knowledge of Century’s supply chain operations and IT solutions provided. The Program Manager is directly involved in the operational oversight, customer management, IT project development, and on-going support of VMS® and the various modules of VMS ®; all focused on the end goal of delivering a superior supply chain solution to our customers. This position is the front line in Century’s efforts to establish a superior reputation for customer service.

ESSENTIAL FUNCTIONS AND DUTIES :

CORPORATE SUPPLY CHAIN MANAGEMENT

• Be a leader within the organization, assisting other departments (SCEs, NAST, ASRs, and Century Origin Offices) to improve overall team knowledge, efficiency, and customer satisfaction.
• Be a leader for external customers, providing superior customer service, knowledge, and account management to assigned customers. Assist Century in meeting the company’s mission to create the most responsive and customized logistics services available in the market.
• Take an account ownership approach of the assigned customers, ensuring high customer satisfaction and account retention.
• Provide leadership in developing and maintaining best practice solutions and long-term strategy in the area of supply chain operations to allow Century to achieve a competitive advantage in the industry.
• If applicable, attend targeted seminars, courses, workshops, and / or industry events pertaining to the function.
• Attend and provide insight / suggestions to IT / Development on possible improvements or options to produce a more efficient product.
• Take on special projects as needed or requested.
• Do not be bound by a specific role or job function. Take the initiative to address or solve problems to achieve highest possible customer satisfaction.

OPERATIONAL ACCOUNT MANAGEMENT

IT PRODUCT DEVELOPMENT / SYSTEM SUPPORT AND CONFIGURATION / CUSTOMER DELIVERABLE

STAFF MANAGEMENT

TEAM CONTRIBUTION

Requirements :

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment and job sites is usually low, applicable to a business office.

C-TPAT

Century is committed to the Customs Trade Partnership Against Terrorism (C-TPAT) program. Century will take all the necessary steps to implement and enhance security throughout our global supply chain. All employees are required to immediately report any anomalies to the Century USA and Asia C-TPAT contacts.

The above is a description of the current essential functions and duties and responsibilities of your position. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. At the Company’s discretion, these essential functions, duties and responsibilities may be modified in the future to meet the business needs of the Company.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

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