Installation Technician Team Lead

Job Description

Job Description

Salary : $32- $38 per hour

Job Summary :

The Installation Technician Team Leader is a field-based role responsible for overseeing and assisting with the installation of residential and commercial security and life safety systems. This position leads a team of technicians, ensuring high-quality, efficient installations while serving as the on-site point of contact for customers. The Team Leader also supports training, troubleshooting, and performance oversight, maintains accurate documentation, and ensures compliance with all company policies, safety standards, and installation procedures.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer.

Essential Functions and Responsibilities :

• Supervise the installation of security and life safety system components.
• Verify that all equipment is installed according to the specific requirements of each customers account.
• Oversee and perform the installation of control panels, door contacts, motion detectors, and other standard security alarm devices in accordance with system specifications and customer requirements.
• Supervise and participate in the installation of fire-initiating devices, including smoke detectors and heat sensors, ensuring full compliance with all relevant codes and standards.
• Direct and assist in the installation of fire notification appliances such as horns, strobes, and other alerting devices.
• Coordinate and configure access control componentsincluding keypads, card readers, and electronic locking systemsensuring proper setup and operation.
• Lead the installation, positioning, and programming of surveillance cameras to guarantee optimal system coverage and functionality.
• Manage the installation of any additional equipment required to meet the customers specific security or life safety system needs.
• Lead and oversee a team of installation technicians to ensure high standards of quality, efficiency, and professionalism on every installation.
• Serve as the primary point of contact for the customer while on-site, ensuring a positive and professional experience.
• Educate customers on the operation and functionality of their installed alarm or security system.
• Provide on-site assistance to installation team members as needed to support project completion and troubleshooting.
• Support the training and onboarding of new team members to ensure proper procedures and best practices are followed.
• Accurately complete detailed written reports for all tasks and services performed for each account.
• Develop a thorough understanding of proper installation and testing techniques for both residential and commercial systems, including all approved security and protection devices.
• Assist the Installation Manager in conducting team member performance reviews and addressing disciplinary actions when necessary.
• Collaborates closely with the Installation Supervisor to proactively address and resolve departmental challenges, customer concerns, and service-related issues, ensuring smooth operations and a high level of customer satisfaction.
• Follow the ADS installation manual, company safety procedures, and all applicable guidelines outlined in the ADS personnel handbook.
• Responsible for onsite duties as assigned.
• Must be punctual and adhere to attendance standards.
• Adhere to all company policies and procedures.
• Other duties as assigned by management.

Education / Experience :

Knowledge / Skills / Abilities :

Company Benefits :

Alarm Detection Systems offers a comprehensive benefits package designed to support the health, well-being, and financial future of our employees.

Employer-paid Short-Term Disability

Compensation :

The starting pay range for the Installation Team Leader is $32-38 per hour, based on knowledge, skills, education, and experience.

Licenses / Certifications :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment :

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Unless outlined in remote work policy, this is an on-site position. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

The work environment for the Installation Technician Team Leader can at times be in any commercial or residential setting and corporate office. Alarm Detection Systems, Inc. maintains a quiet, non-smoking office environment.

The Installation Technician Team Leader must be prepared to work in all types of weather conditions.

Environmental Conditions :

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