NOC Manager

Job Title : Network Operations (NOC) Manager

Job Summary :

The Network Operations (NOC) Manager will lead the NOC team within Managed Services practice. This position is a multi-faceted, challenging role that requires excellent attention to detail, the ability to effectively communicate and influence clients, develop relationships with technical and business contacts, coordinate delivering, operations and project resources, and follow tasks through to completion. The Firm provides comprehensive managed services to growing mid-market organizations. Our solutions range from cloud / infrastructure managed services, to end user service desk, to full outsourcing of IT.

Job Duties :

• Acts as a contact regarding all questions and information, including progress, challenges encountered, and issues identified within the NOC
• Provides exceptional client service and develops deliverables and / or solutions to issues
• Identifies, grows, and maintains relationships with client personnel, including members of client management
• Prepares formal and informal presentations for various internal meetings
• Reviews and participates in project plans for the improvement of service delivery
• Facilitates the project plan making updates as directed by the management team
• Manages tasks closely to make sure they are being completed and in a timely manner
• Documents information from internal project meetings
• Escalates any issues to senior management, as needed
• Provides regular status updates on the implementation
• Fosters a positive demeanor, learning attitude, and client service mentality with staff and seniors
• Other duties as required

Supervisory Responsibilities :

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Keywords : Network Operations Center, NOC, Manager, Azure, Service Delivery, Lead, Active Directory, AD, IT Solutions, Professional Services, Service Desk Lead, Escalate, Facilitate, Supervise.

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

Illinois Range : $90,000 - $135,000