Pathway of Hope Case Manager

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION - ELGIN

POSITION DESCRIPTION

POSITION TITLE : Pathway of Hope Case Manager

LOCATION / DEPT : Elgin Corp

REPORTS TO : Corps Officer

FLSA CATEGORY : Non-Exempt

STATUS TYPE : RFT

PAY GRADE : 205

PAY RANGE : $21.81 - $26.17

OUTCOMES

The Pathway of Hope Case Manager is responsible for managing Pathway of Hope casework services to families at the Elgin Corps. The Case Manager works under the guidance of the Regional Social Work Manager along with the Corps Officer implementing the program's objectives, that is, providing services to Pathway of Hope families, keeping required records, and identifying resources to support participating families.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides casework services to ensure the full implementation of the Pathway of Hope model within the assigned Corps. (the POH Case Manager in this program can only do Pathway of Hope responsibilities).

Program Implementation

Provides intake and assessment services as defined by the Pathway of Hope curriculum.

Deliver the full range of Pathway of Hope individualized services for a minimum of 16 families annually including :

• Conduct pre-screening and intake of participants using specified assessment tools. Families must meet low-income guidelines with an emphasis on vulnerable populations within the surrounding communities.
• Provide linkage to Pastoral Care Representative for pastoral care, counseling, and support.
• Conduct goal setting steps with participants formulating change-oriented action plans.
• Conduct follow-up case management meetings with participants.
• Refer participant to internal and / or external services designed to address identified goals.
• Monitor and track participants progress in goal attainment on the action plans.
• Develop plans to address transition needs and ongoing documentation of progress.
• Enters client data and reporting of information into the SIMS system that supports local, national, and territorial POH program outcomes.
• Maintains case files for each client that includes all assessments, action plans, case notes, graduation plans.
• Participates with POH planning and program development at assigned sites.
• Participate in scheduled cluster meetings, conference calls and individual consultation / supervision meetings with the Regional Social Work Manager.
• Participates in meetings with Corps Officer and other Corps staff.
• Participates in Divisional or Territorial educational forums and webinars designed to facilitate understanding of a wide range of topics (especially related to case management and POH).
• Maintains working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available.

Pathway of Hope Program Evaluation and Outcomes Measurements

Program Evaluation and Certification

Other Duties

REPORTING RELATIONSHIPS

This position reports to the Corps Officer(s) with guidance from the Regional Social Work Manager.

This position works collaboratively with Corps Officer(s), and social services with the goal of ensuring effective delivery of quality services within the context of mission objectives.

In contacts related to this position's duties, this individual acts as a representative of The Salvation Army and its mission.

PERFORMANCE MEASUREMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy, and completeness of accomplishing assigned goals.

A 30, 60, and 90-day performance review will be conducted.

EDUCATION / EXPERIENCE

COMPENTENCIES

POSITION LIMITATIONS

PHYSICAL DEMANDS / WORK ENVIRONMENT

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.