Administrative Specialist

Administrative Specialist

White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine.

Our mission is to deliver exceptional healthcare with compassion and excellence.

White Rock Medical Center is seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient focused environment.

Apply today!

Why join White Rock Medical Center?

Competitive salary and benefits

Employee programs and events.

Paid Time Off and 5 Company Holidays + 2 floating holidays.

Employer paid life insurance.

Additional voluntary benefits such as STD, LTD, etc.

Job Summary

The Administrative Specialist is responsible for greeting visitors, answering phones, directing inquiries and other administrative tasks as assigned. The Administrative Specialist is responsible for facilitating the smooth running of the healthcare environment and supports delivery of quality patient care.

Essential Functions

• Greet guests upon arrival and direct them to appropriate personnel or departments.
• Answer multi-line phones and direct calls appropriately.
• Assist patients and visitors with inquiries while maintaining a professional and welcoming reception area.
• Track office supplies, manage inventory, and place orders as needed.
• Provide administrative support to chiefs, directors, and managers.
• Managing and scheduling meetings, appointments, and calendars of chiefs, directors, and managers.
• Assisting with project coordination and administrative tasks.
• Preparing meeting materials, agendas, and correspondence.
• Handling document organization, filing, and data entry.
• Coordinating travel arrangements and logistics as needed.

Behavioral Standards

• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.

Communication/Knowledge:

• Wears name tag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer's and co-worker's time; establishes and maintains effective relationships with customers and co-workers.
• Excellent communication skills both written and verbal.

Collaboration/Teamwork

• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.

Requirements

Experience:

• Minimum 2 years in Front Desk Reception and/or administrative experience.
• Preferred experience in a hospital or clinic setting
• Familiarity with basic office software

Education

• High School Diploma and/or AA degree.